Shipping Policy

Shipping Policy

Letterink is pleased to offer FREE worldwide shipping. We use a number of shipping providers including standard Vietnam post, FedEx Express, and UPS express.

For orders above $150 FedEx Express Shipping with 4-5 business day delivery is availably free of charge. International shipping rates start at $15 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Letterink has no control over customs duties, import fees, and cannot predict their cost.

Shipping ProviderCostDelivery time
StandardFREE2-3 weeks
FedEx Express$15.004-5 business days
UPS Express$22.001-2 business days

 

Guaranteed Delivery

We guarantee that your package will be delivered to the address you provided to us. If your package is lost and cannot be confirmed delivered by the carrier, we’ll replace it – FREE

If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier. They will honour lost package requests for up to 6 months after the date it was shipped).

The nice man or woman who delivers your order will leave a card saying they’ve called, but no one was at home. There will be a phone number for you to ring to arrange a more convenient delivery day.

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